Feature Spotlight on 4.0 – Week 1 of 3


Our development team is putting the finishing touches and testing on our upcoming version 4.0, and we have some exciting things to share. For the next three weeks, we will highlight a specific feature of the next version to help you begin considering how to implement these into your usage of Maintenance Connection.

First things first, CONGRATULATIONS to Nancy Chrisman from Bastyr University on winning the drawing for the iPod Nano. Thanks, Nancy, for participating in the 2009 Annual Customer Survey. Stay tuned for more opportunities to win prizes in the next couple weeks.

Service Requester Enhancements

Release 4.0 includes numerous enhancements to the Service Requester. The configuration tool now allows organizations to determine which fields should be “required” on the Submit Service Request Page. In addition, the “account” and “category” fields can now be included and the “department” field has been made configurable. In the following example, the Service Requester has been configured to display numerous fields, with Type, Department, and Asset Location specified for required entry.

The above configuration would result in this appearance in the Service Requester. Note how the user is told that the Type, Department and Asset/Location must be completed (Required). A custom title can also be defined to appear at the top of the Service Requester.

Additional configuration options have been added to allow for uploading of documents, images and miscellaneous files. Uploaded documents will automatically be added to the Documents Module and associated with the generated work order. Onsite customers will also be able to upload miscellaneous files that will only be associated only with the generated work order. On the Service Requester Status Screen (below), users can now create unlimited notes to be associated with the work order. The Service Requester Status Screen will also now honor filter criteria when users move to the next page.

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