Version 4.2 Features – Week 1 of 3


In this first post in the series highlighting the new features included in the 4.2 Release, we will discuss the new MC User Community.   The Community provides a supportive environment where customers looking for assistance can post questions, relying on other Customers and MC Staff with expertise to provide answers and suggestions.

Note: Customers using the hosted Maintenance Connection Application are currently utilizing the new 4.2 release and can access all features described in this series. Customers with onsite installations can look forward to being upgraded to the new release shortly after the beginning of the year and will receive an email notification when the download is available.

To access the this new community forum, open the Applications Menu and select MC Community

 

The first time you access the MC User Community, you will be prompted to register. Once you have completed the registration process, the User Community will open, displaying recently posted questions.

 

You can use the tabs at the top and categories listed on the left to search for particular topics. The default Answer (Open Questions) Tab lists questions that are still awaiting a response. The Discover Tab is especially useful to search for helpful postings of resolved questions.

To post your own question to the MC User Community, click the “Ask a Question” Button at the bottom of the dialog:

 

You will be prompted to enter your question and provide additional details as needed. Once the question is posted, it will be made available to the general MC Community. As members of the MC User Community notice questions for which they have expertise, they can post answers.

 

For more information on the User Community, be sure to check the MC Community Chapter of the Online User Guide.

Coming Postings…

Next week, in our second blog in the series on new 4.2 features, we will discuss the Smart Share feature that allows your organization to share reports, procedures and KPIs with other members of the MC Community.

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