Inside MC: Meet the Team – Joel

MC Customers know Joel Mayer as the very familiar voice on the other end of the line when they call support for help with a particularly tricky issue. Joel enjoys his role helping Maintenance Connection customers use their system to the fullest, and finds it especially rewarding when he can “push the envelope” to find creative ways to address customer needs.

One example of Joel’s creative approach to support relates to the “impromptu” videos he makes to assist customers. Rather than just send a customer a static screen shot and list of steps, Joel often makes a personalized video that more effectively communicates the process. As an example, check out this link to a video he recently created with instructions for adjusting the width of a column in a report:

 On the personal side, Joel is married to his wonderful wife Keturah and has a one year old son (Atlee) who keeps him on his toes. As the son of a church pastor (and planter), he was used to moving on a regular basis (18 houses by the time he graduated from high school)!  Joel’s early childhood experiences still shape the way he leads his life, evidenced by his active involvement in his church and community, mentoring youth and doing homeless outreach. But alas, his wandering days are over – Joel has grown roots in Colorado, spending the last ten years enjoying the wonders of the Rockies.

 The creative side of Joel is also apparent through his musical endeavors. Little did MC know that they had a recording artist in their midst – as Joel recorded three professional albums with his band during his high school and college years! He still enjoys music immensely and plays drums and guitar, in addition to lead singing at his church. Song writing is the next challenge for Joel, as he looks to expand his musical repertoire.

Lastly, Joel is a “burger aficionado”J. If he is ever in your neck of the woods, don’t be surprised if he asks you to show him your favorite spot and he’ll be sure to let you know how it stacks up to the places he has visited throughout the country!


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