Inside MC – Meet the Team – Ed

Ed Bass is a fairly recent addition to our support team – joining Maintenance Connection at the beginning of this year. Customers who encounter Ed at the other end of the phone or chat know he is particularly committed to providing top notch service – never hesitating to joke around a bit in an effort to connect with you on a personal level!


Ed, shown above relaxing after tackling some Stage 5 Rapids at a company event this summer, is no stranger to intense activity and adventure. For starters, he is a rather serious body-builder, working out 2 times a day, 7 days a week. He is also a water aficionado, enjoying both water skiing and fishing. In fact, he has a secret desire to live on a boat, but has yet to convince his wife Kim that this would be a wise ideaJ


Ed was born in Seward, Alaska and raised in Tacoma, Washington. After moving to Ohio eight years ago, he spent seven years as a “stay-at-home” dad with his two kids, Hunter and Fiona (now 8 and 5). While home with his kids, Ed started his own business, contracting out computer support to homes and small businesses. At one point, his company grew to include about 30 contractors working in 5 states! But truth be told, Ed hasn’t always been on the “techie” side… As can be seen from the following picture, his eclectic career even included a stint as a model!


With Ed’s great success on our team, we were enthusiastic when he wanted to refer a friend for a recent job opening. As a result, we look forward to having Ken Shampo, Ed’s friend, join the MC Support Team next week!


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