Customers Helping Customers – MC User Connect Forum

Since the launch of MC User Connect at Checkpoint in April, our customers have actively shared ideas and suggestions in the User Forum. Let’s take a look at how customers are using this valuable tool to obtain suggestions for getting the most out of Maintenance Connection.

The User Forum is accessible from the MC User Connect toolbar.

Recent topics are displayed by default, allowing you to quickly access new topics and messages. Using the dropdown control on the right, you can quickly filter to topics from a particular category, or even those posted by a particular industry or user group.

For example, members of the Education Industry group have used the forum to share ideas on how to best handle the inspection and maintenance of dorm rooms at the end of the term. As can be seen, nine messages were posted, sharing ideas on how this task is managed by different universities using MC.

In reviewing MC User Connect activity, we can see that the topic on using MC Mobile has been the most popular, with customers sharing their experience using different devices, as well as how they have integrated bar code scanning for part usage.

Topics posted range in both complexity and depth. For example, in the Work Order category, you will find a general post looking for a quick method to highlight newly assigned work orders. This is contrasted by more complex dialogs about the impact of deleting requesters and the implications of using the “convert estimated to actuals” preference.

Active customer involvement in the User Forum is the key to its success. Hats off to our most active customers: Brian Lillard from Camelot Services (83 posts), Seth Wild from Diamond V Mills (68 posts), and John Lorette of Keene State College (42 posts). And an extra kudo to Seth Wild who has proven himself to be especially helpful, receiving the most “Thank You” acknowledgements from his peers.

Stay tuned next week for another post highlighting how to user MC User Connect to obtain valuable information on making the most of your software investment.


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