MC User Connect – Happy Birthday!

As we approach the one year anniversary of the launch of MC User Connect at last year’s Checkpoint conference, we are celebrating with a collection of improved capabilities.

Improved Index and Search

We are in the process of re-indexing our current content titles and keywords to streamline visual navigation as well as enhance search accuracy.  As the amount of content, videos, articles, and documentation continues to grow, presenting “just the right” piece of information to you becomes more of a challenge. Re-indexing will bring the right information to your fingertips faster and with less effort.


New Notification System

Have you ever felt out of the loop on relevant day-to-day Maintenance Connection news?  Well, next in line with our enhancements is a new notification system to keep you up-to-date with MC User Connect activity and important inside news.  We currently have an option for users to be notified of activity in the User Forum, but our current system doesn’t reach to other areas of MCUC, such as the Library or Announcements.  Our new system will bring attention to items of interest on the site in a simple and easy to read summary.


Zendesk Integration

Our Solution Engineer team is second to none and continues to implement its own innovations and improvements. As you may recall, we introduced the revolutionary Zendesk software in October to better manage tickets and routing.  We now have an integration between Zendesk and MCUC on our radar that will hopefully provide you with the ability to submit tickets directly within MC User Connect.  We are hoping to also give you the ability to review your history and queue and have begun to evaluate the options in hopes of putting something in place this year.

We look forward to providing you with updates regarding these enhancements in the coming months.


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