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MCUC – Find Answers Quickly and Follow Updates to Topics You Care About

Searching for the answers to your questions has never been easier in MC User Connect when you use the search bar that is prominently displayed throughout the customer portal. Rapidly access relevant content within the hundreds of library articles and thousands of community posts. You can type in keywords and instantly receive two types of powerful information. Results include both the Maintenance Connection documentation library and forum discussions that fellow users have contributed through the community.

Log in
and use this search feature to see for yourself how MCUC helps save you time by providing answers quickly! Also, remember to follow topics that you have searched for using the “follow” feature to stay up-to-date on all conversations about topics that are relevant to you. When new information is added to the MCUC that is pertinent to your topic you’ll get notifications via email.

To watch a quick video that shows you how easy it is to search for answers to your commonly asked questions click the play button below:

Feature Highlight \\ Keyword Search from Maintenance Connection, Inc. on Vimeo.


Grouped WOs Ungroup – How to Regroup

Have you ever taken a look at your Work Order Explorer and seen pages of Work Orders that seemed to have appeared out of no where? Rest assured, Maintenance Connection did not just create extra work for you and there is a quick way to get your work load back to normal.

This post will cover the following topics that are designed to help you re-group the stray Work Orders and prevent this issue from happening in the future by providing a short-term and a long-term solution.

Background: In certain situations, when the master record of a Work Order group does not get completed by it’s designated Target Date, the Work Order group will become ungrouped. This issue affects a limited amount of databases.

Short-Term Solution (manual re-grouping)

  1. Navigate to the Work Order module-Group tab of the affected record.ungroupedwo1
  2. Using the ‘Add’ button, re-attach the missing Work Orders to the Work Order groupungroupedwo2

Long-Term Solution (automatic re-grouping)

The long-term solution involves a straightforward process of running a script in either the SQL Studio Management Tool (On-Premise customers) or contact Maintenance Connection support for further assistance (hosted customers). A step-by-step set of instructions on how to run the script to resolve this issue can be found by logging in to MCUC and typing in the search term “Regroup”.

Register Today for Checkpoint 2014 and Save

We are excited to announce that registration is now available for Maintenance Connection’s annual user training conference – Checkpoint 2014. This year’s event is being updated with new and improved training classes, a new location, and many other great improvements. Anyone using Maintenance Connection on a daily basis will not want to miss this important annual event.

Come join hundreds of other MC users October 13 – 16 in sunny Orlando, FL and take your skills to the next level with training classes for all levels. Network with fellow users from similar organizations and gain insights to maximize your implementation of Maintenance Connection. Get to know the MC staff, hear important company updates, and receive answers to all of your questions about Maintenance Connection.

Register today. Visit to register now.  Event Registration will be $1,450. Take advantage of early bird pricing and save $100 per attendee when you register by May 31, 2014.

For any additional questions, please email

Stop By and See Us at NFMT Baltimore

It’s almost time for NFMT Baltimore, coming up March 4th – 6th. We hope that you’re planning to be in Baltimore to attend this year’s conference where all of the movers, shakers, thinkers, and doers in facilities management will be.

Be sure to stop by the Maintenance Connection booth, #1708 in the expo hall to say hello and learn what’s new and get your ticket to our Customer Appreciation Happy Hour that you won’t want to miss.

Happy Hour Details:
When: Wednesday, March 5th from 5:30 – 7:30 PM
Where: Pratt Street Ale House located at 206 W. Pratt Street (across from the convention center)
An excuse to celebrate you, our loyal customers and giveaway some great prizes.

If you haven’t signed up yet for NFMT Baltimore, there is still time and registration is free when you use the Maintenance Connection priority registration code.
Simply register by clicking here and entering priority code 00000298 (if not already entered for you).

We hope to see you in Baltimore!


WOW – 2013 = Best Year Yet!

What an exciting 2013 and tenth anniversary year it was at Maintenance Connection! We’ve seen our network of relationships grow as our sales have risen by over 20%. It is a pleasure to serve you and to see Maintenance Connection be an asset to your organization.

Below is a small snapshot of some of the customers that joined the MC family in the past year.


We also wanted to share that Checkpoint 2014 will be held in sunny Orlando, Florida October 13-16. We will be sending out more information regarding our annual training event soon.